1. Eligibility for Refunds
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Damaged or Defective Goods: Users must report issues within 48 hours of delivery, supported by photographic evidence via the User App.
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Unfulfilled Services: If a booked service provider fails to arrive or complete the requested service, the user is entitled to a full refund to their original payment method.
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Non-Delivery: If an order is marked delivered but not received, users must open a dispute within 24 hours.
2. Non-Refundable Items
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Perishable agricultural goods (e.g., fresh produce, meat) unless damaged upon immediate arrival.
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Completed services signed off by the user.
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Event tickets booked through the platform's entertainment section, unless the event is canceled by the organizer.